Terms & Conditions

OVERVIEW
This website is operated by First Place Trailers. Throughout the site, the terms “we”, “us” and “our” refer to First Place Trailers. First Place Trailers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

Orders

PRICES
Prices are subject to change without notice.

OUT OF STOCK ITEMS
We try our best to maintain high levels of inventory, however, occasionally products may run out of stock. We will notify you of out of stock items within 2 business day after your order has been placed.

PAYMENT TERMS
All orders must be paid upon order remittance. Once you place your order, you can pay with your preferred credit card through our website.

REFUSING ORDERS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Shipping

SHIPPING AREA
At this time, we only offer shipping within Canada.

SHIPPING TIME
Please allow up to 7 business days for in-stock products to arrive. Orders placed after 5:00pm or on weekends will be processed on the following business day. Once the order has shipped, you will receive a tracking number so you can properly track the progress of your package.

SHIPPING FEES
All trailers must be picked up at our Brighton, Ontario location. Other items will be shipped within Ontario. Orders under $100, before taxes are applied, are subject to a $15 shipping fee. Orders above $100 are eligible for free shipping.

Returns & Refunds

Within 30 days of purchase, you may return any defective, damaged, or mis-shipped part.  Any returns due to customer error are subject to a restocking charge.

To return an item, please fill out and follow the instructions printed on the provided return form. This form is located on the reverse side of the packing slip provided with your shipment.  Items must be returned in their original packaging.

If you have any additional questions, please contact us by phone at (888) 475-5995 or by e-mail at sales@firstplacetrailer.ca.